c44 Privacy Policy

1Introduction

This Privacy Policy describes how c44 (operating at c44.ng) collects, processes, stores, and protects personal information provided by users of the platform — including the website and the c44 Android mobile application. It applies to all players registered on c44, whether they use the platform for sports betting on cricket and PSL, live casino games, slots, or any other feature of the service.

By registering an account or using c44, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully. If anything is unclear or you have questions, you can contact the support team at any time using the details at the bottom of this page.

This policy should be read alongside the Terms and Conditions and Responsible Gaming policy, which together form the complete agreement between you and c44.

2Information We Collect

c44 collects personal information in several ways — directly from you when you register or use the platform, and automatically through your use of the website and app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Contact number and email address.
• CNIC or other identity documents submitted during verification.
• Payment method details used for deposits and withdrawals — such as JazzCash account number, Easypaisa details, bank account information, or card details.
• Any communications you send to the c44 support team, including messages, complaints, or queries.

Information collected automatically:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Session data including login times, pages visited, bets placed, games played, and time spent on the platform.
• App usage data when you use the c44 Android application.
• Cookie and tracking data as described in the Cookies section below.

3How We Use Your Data

c44 uses the information we collect only for legitimate purposes related to operating the platform and providing the service to Pakistan players. The table below summarises the main purposes for which we use your data:

c44 does not use your personal data for unsolicited marketing without your consent. If you have opted in to receive promotional communications, you can opt out at any time by contacting support.

4Payment Data

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, the transaction is handled by the respective payment processor. c44 receives confirmation of the transaction and records the amount, method, and timestamp for account management purposes.

We retain transaction records as required to manage your account, process withdrawals, and respond to any disputes or queries about payments. All payment data is handled with industry-standard encryption in transit and at rest.

c44 may request proof of your payment method — for example, a screenshot of your JazzCash or Easypaisa wallet showing your registered number — as part of the withdrawal verification process. This is a routine safeguard to protect your account against unauthorised withdrawals.

5Data Sharing

c44 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share data only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, and other payment partners solely to process your deposits and withdrawals in PKR.
• Game providers: Your account identifier and session data are shared with third-party casino game studios to enable Live Casino and Slot Games to function correctly within the platform.
• Fraud prevention and security: We may share data with fraud detection services or security partners to protect the platform and its users from abuse, account takeovers, or financial crime.
• Legal and regulatory requirements: c44 may disclose personal data if required to do so by law, court order, or other valid legal process. We cooperate with lawful requests from competent authorities.
• Business transfers: In the event of a merger, acquisition, or transfer of the c44 business, user data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases where data is shared with third-party service providers, those providers are permitted to use your data only for the specific purpose for which it was shared and are required to keep it confidential.

6Cookies & Tracking

Cookies are small text files placed on your device when you visit the c44 website or use the app. We use the following types:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your account state. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings or your preferred deposit method, so you do not have to re-enter them each time.
• Analytics cookies: Collect anonymised data about how users interact with c44 — which pages are visited most, how long sessions last, and which features are used. This helps us improve the platform over time.
• Security cookies: Help detect and prevent fraud, bot activity, and unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your experience on the platform — for example, you may need to log in again on each visit.

7Data Retention

c44 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data (name, contact details, identity documents): Retained for the duration of your account and for a period of at least five years after account closure, as required for anti-money laundering and fraud prevention purposes.
• Transaction records (deposits, withdrawals, betting history): Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last communication in each case.
• Session and analytics data: Aggregated or anonymised data may be retained indefinitely for platform improvement purposes; identifiable session data is retained for up to two years.

When data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be attributed to you.

8Security Measures

Specific security measures we have in place include:

• Encryption of data in transit using TLS/HTTPS across the entire platform.
• Encryption of sensitive data at rest, including payment credentials and identity documents.
• Access controls ensuring that only authorised staff can access personal data, on a need-to-know basis.
• Regular security monitoring and logging of access to sensitive systems.
• Two-factor authentication options for account access to protect against unauthorised logins.
• Routine security assessments of the platform and its infrastructure.

While we take every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure. You also play a role in keeping your account safe — use a strong, unique password for your c44 account and never share your login details with anyone. If you suspect your account has been compromised, contact support immediately.

9Your Rights

As a c44 user, you have rights over your personal data. You can exercise any of the following rights by contacting c44 support with your account details:

• Access: Request a copy of the personal data c44 holds about you.
• Correction: Ask us to correct inaccurate or incomplete information on your account.
• Deletion: Request that your personal data be deleted. Note that we may be required to retain certain data for legal or fraud-prevention purposes even after a deletion request.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Objection: Object to your data being used for specific purposes, such as analytics or profiling.
• Portability: Request your data in a structured, machine-readable format so you can transfer it elsewhere.
• Withdraw consent: Where processing is based on your consent (for example, for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we do not disclose data to an unauthorised person.

10Minors & Under-18s

If we discover or are notified that an account has been registered by or is being used by a person under 18, that account will be suspended immediately. Any deposits made will be returned via the original payment method after deducting any amounts used in bets, and all data associated with the account will be reviewed and deleted in accordance with our data retention obligations.

If you are a parent or guardian and believe your child has registered on c44, please contact support immediately so we can investigate and take appropriate action. See the Responsible Gaming page for guidance on parental controls and tools available to prevent underage access.

11Policy Updates

c44 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that affect how we use your personal data, we may also notify registered users directly via their registered contact details. Your continued use of c44 after any update to this policy constitutes your acceptance of the revised terms.

We recommend checking this page periodically so you are always up to date with how c44 handles your information.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how c44 has handled your personal information, please get in touch with the support team. We aim to respond to all privacy-related queries promptly.

For data rights requests such as access, correction, or deletion, please include your registered account details so we can locate your records and process the request efficiently. You can also visit our FAQ page for answers to common questions about your account and the platform.